Cancellation & return policy
Order cancellation before delivery (right of withdrawal before delivery)
1 . The Customer has the right to cancel the order, ie to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to xorostexnis.gr to the email address email@example.com. xorostexnis.gr will accept the cancellation and will return the price to the customer by crediting his credit card, only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the following conditions.
Change of products after delivery
2 . If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an e-mail - xorostexnis.gr to the above mentioned e-mail address, firstname.lastname@example.org, requesting the change of the product with another product of his choice.
3 . If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (for the payment of the difference). The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then xorostexnis.gr will credit the Customer the difference according to what is listed below.
Return of Products after delivery (Right of withdrawal after delivery)
4 . If the Customer is not satisfied with the purchase made, he further has the right to return the product he will buy and request a refund of the price paid. as provided by Greek legislation for consumer protection (right of withdrawal from a sale). In this case, the Customer sends via e-mail a message / e-mail to xorostexnis.gr to the email address noted above email@example.com, requesting the return of the product in return for a refund of the price paid.
In case the customer wants to return the product for personal reasons, without replacing it, the return costs will be charged.
Deadline for exchange or return of products
5 . Any request for change or return of product must be sent within 15 full days of receipt of the product. Requests for change or return of products after the period of 15 full days are accepted only in case of defective products in accordance with Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a product change or return
Return or change the entire product
7 . Both the right to change and the right to return the product (right of withdrawal from the sale) apply to the entire purchased product and can not be exercised on only part of the product (eg on product accessories).
Status of returned products
8 . The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense. Products must be returned (for a refund or change) in their original condition, complete and intact and with their original packaging (including all accessories, manuals, etc.). They must not be worn, altered or washed and the labels must remain on the product.
Send products to xorostexnis.gr
9 . The shipment of products to be exchanged within Greece is free of charge only through the same courier company with which the product was shipped for the first time. In case of sending the product for return or for exchange with another courier company, the customer will be charged the shipping costs. The Customer sends by e-mail a message / e-mail to xorostexnis.gr to the e-mail address noted above firstname.lastname@example.org, requesting the return or change of the product.
10 . For each product that is returned or for which a change is requested, the Customer must receive a copy of the original purchase receipt upon sending.
Delivery costs for products that require change
11 . In the case of productsfor which the change is requested, the Customer will not be charged the cost for the second receipt of the new product acquired after the change.
Conditions for product return
12 . In case of non-fulfillment of any of the above conditions, xorostexnis.gr is entitled either (a) to consider that the right to change or return has not been validly exercised, and therefore not to accept the return, or change of the product, or (b) ( especially in the case of products that are not returned intact, worn or used) to accept the change or return and at the same time to claim compensation from the Customer at the value of the defects of the returned product.
13 . As soon as xorostexnis.gr receives a request for a return or change of product and if the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 business days to process the request and complete the credit registration. The Customer will be notified as soon as the return / change request has been fully processed. In the case provided above that xorostexnis.gr is entitled to compensation for defects of returned products will have the right to offset the relevant amount of compensation with the price to be ret